Here's one more reason to visit Budapest! Based on passenger experience, Budapest Airport (Ferenc Liszt International Airport) – celebrating its 75th anniversary this year – has been voted the best airport in Europe for the second time since 2022. The award was presented at Budapest Airport by Airports Council International (ACI).
'Congratulations to the entire team at Ferenc Liszt International Airport for your remarkable achievement in the Airport Service Quality (ASQ) Awards! Your airport is one of the best airports globally for customer experience, as chosen by passengers themselves. Keep raising standards!' said Justin Erbacci, director general of ACI World.
'We are honoured and proud that passengers have once again voted Budapest Airport the best in Europe. This is the most important confirmation we can get, as passengers give us real-time feedback on what we are working for every day,' commented Francois Berisot, the CEO of Budapest Airport.
Budapest Airport takes part in the international Airport Service Quality (ASQ) survey every year, where passengers rate airport services based on 37 different criteria. In every quarter of 2024, overall passenger satisfaction exceeded 4 out of 5, with top-rated aspects consistently including the speed and seamlessness of security screening, the courtesy of airport staff and security personnel, and easy navigation through the airport.
The survey was conducted by Airports Council International (ACI) with the support of travel technology company Amadeus. As part of the programme, passengers at 400 airports worldwide rated the quality of services they experienced during their time at the airport, ensuring their feedback was based on fresh, real-time experiences.
Source: Budapest Airport
(Cover photo: Attila Polyák - We Love Budapest)
